Can I get a refund?
To ensure a good customer experience, we offer a 30-day return or exchange policy on orders.To qualify for a refund your glasses must be returned to us in their original condition and include all accessories, such as cases and cloths, in their original packaging. You can get a postage-paid returns label from the Post Office.
Can I get free delivery?
In general, home trial packs are free, as are prescription glasses and any other products not in the Boutique selection. However, for all other products there is a standard delivery fee of £3.95.
What is the free home trial?
If you're shopping online, it can be hard to find the right pair of glasses. That's why the Unlimited Free Home Trial service saves you time and money by letting you try on four different frames before buying.You can then ask family and friends for their opinion,before sending back the frames with instructions to glaze your favorite frames according to your prescription.
When orders come in you’ll be asked for card details, but this is just a formality to protect you from potential fraud.If you don’t like any of the frames, we can send them back and give you a one more chance to try them by ordering a home trial.
How long will it take for my order to arrive?
Most orders are shipped within 7 days of the order date. Your new glasses will be delivered by Royal Mail.